Last update: March 2026
LoopaLoop.uk is a digital platform that facilitates the exchange of used items between private individuals through a system of internal credits called "LoopaPoints".
We do not request or process sensitive data (ethnic origin, political opinions, religion, health, etc.). We invite you not to include such information in your listings or profile.
We use your data to:
| Purpose | Legal Basis |
|---|---|
| Create and manage your account | Performance of contract |
| Publish and manage your listings | Performance of contract |
| Facilitate trades and communications between users | Performance of contract |
| Manage the LoopaPoints system and transactions | Performance of contract |
| Provide support and handle reports | Performance of contract |
| Comply with tax and accounting obligations | Legal obligation |
| Ensure platform security | Legitimate interest |
| Send promotional communications (only with consent) | Explicit consent |
Processing is carried out using computer and telecommunications tools, adopting adequate security measures to protect data from unauthorized access, loss, or disclosure.
Your data is accessible only to:
Personal data is not sold or transferred to third parties for marketing purposes.
They may be communicated to:
Any transfers of data outside the European Economic Area or UK take place in compliance with the guarantees provided by the GDPR.
| Type of data | Retention period |
|---|---|
| Active account data | For the entire duration of the account |
| Data after account closure | Up to 24 months (for legal obligations or litigation) |
| Billing data | 7 years (UK tax obligations) |
| Messages and chats | 60 days after the conclusion of the trade |
| Reviews | For the duration of the account + 24 months |
| Data for marketing | Until withdrawal of consent |
You can request the deletion of your data at any time, subject to legal obligations that require its retention.
Under the GDPR and UK Data Protection Act, you have the right to:
To exercise your rights, write to: privacy@loopaloop.uk
We respond within 30 days. The exercise of rights is free, except for manifestly unfounded or excessive requests.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) (www.ico.org.uk).
We use technical cookies necessary for the functioning of the platform and, only with your consent, cookies for analysis and personalization.
You can manage cookie preferences at any time via the cookie banner or browser settings.
We adopt technical and organizational measures to protect your data, including:
In the event of a data breach that presents a risk to your rights, we will inform you promptly.
The platform is reserved for adult users. We do not knowingly collect data from minors. If we become aware of an account managed by a minor, we will deactivate it and delete the related data.
We may update this Policy to adapt to new regulations or improve our services. Material changes will be communicated to you with reasonable notice. Continued use of the platform after the changes take effect constitutes acceptance.
For questions about this Policy or the processing of your data:
Note: This Policy is drafted in accordance with the UK GDPR and the Data Protection Act 2018.